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NewtelSurf Help and Support
Webmail guide
Please note: These instructions are for people who use access their NewtelSurf account using the web interface ( http://webmail.newtelsurf.com )
Quick Quide
Version 1.1 2nd March 09
NewtelSurf AJAX Webmail
1. Introduction
NewtelSurf Webmail offers 250MB of storage as standard, with Folder Management, Address Book, Virus Scanning and Anti-Spam Filtering.
This guide is designed to assist you with the new features and navigation of the Webmail interface.
In the event of problems please contact NewtelSurf support.
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2 Quick Start Webmail Overview
The NewtelSurf AJAX Webmail service provides much of the functionality of an email client with simple to use intuitive functionality.
2.1 Home Page
Home contains important information about email account holders mailbox size, utilization and any messages that may be posted by the NewtelSurf administrators.
NetwelSurf Webmail Home Page
2.2 Display Options
- Drag and drop messages to folders listed in the Navigation Pane.
- Right click any message or use the action icon on the tool bar for actions.
- Control or shift click on any message or group of messages.
- Resizable reading page
- Report as Spam icon on the tool bar
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3. Address Book Management
Webmail users have many file formats to choose from when importing address book data from other
email clients. Contacts or groups can be imported by Webmail users by selecting the Contacts icon at the top left of the Navigation Pane
and clicking IMPORT CONTACTS on the top tool bar.
Currently, there is no option to export contacts from Webmail.
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4. Folder Management
Folders and subfolders can be created, deleted and edited by selecting Folder Actions above
the Navigation Pane or by right clicking on the folder to be changed.
Folder Janitor allows the Webmail user to control message deletion properties for each folder.
Folder Janitor is accessed by selecting Properties under Folder Actions.
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5. Message Search Function
Webmail account holders can search for messages within a specified folder using the search
function in the top right corner above the tool bar.
- Select the desired Folder.
- In the Search Field enter your query
- Click on Search
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6. Report as Spam Feature
The Report as Spam (RAS) feature allows account holders to report spam that appears in their inbox to our spam filter to enhance the
accuracy of the filter. Please continue to utilize this feature whenever possible, however, if excessive spam is received in the
inbox, please contact NewtelSurf support with the full message header and message body so that we can ensure this source is blocked in the future.
If a non-spam email message is accidentally reported via the RAS tool, account holders do not have to be worried that they have accidentally reported a friend
or colleague as a spammer. The tool requires a certain number of reports within a specified timeframe in order to modify the spam
filter for the reported spam source.
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7. Options
The options link across the top of all panes provides a quick link to the Options page. The Options page is where users go to control their own
email settings and change passwords.
7.1 Email Forwarding
If account holders wish to route their email to another mailbox, either hosted by current provider or hosted by anyone else, they can enter the email
address in the field and check the box to forward with or without saving a copy of the message on their NewtelSurf email address.
7.2 Auto-response
Email account holders may turn on or off the auto-response message, set the time period for the auto-response to remain in effect, create the
message and choose to save messages received during that time period. Simple entry into the fields allows easy set up of auto-response
messages.
7.3 Check external mail
The check external mail feature allows email account holders to POP other email accounts to their Webmail account. Settings for the POP account must be obtained
by the email account holder from the provider of the POP account.
7.4 Email rules
Inbound email rules can be created by the email account holder to process inbound mail. Account holders must choose from the pull down menus when creating
rules. Rules set by mail administrators at the domain level are applied before delivery of message to the user’s mailbox
through the user level rules. If there are email delivery issues, always check email rules first to make sure the user isn’t
accidentally preventing email from being delivered to the INBOX.
7.5 Email notification
Users who frequently check mail at other email accounts can set up a message to be notified if new mail is received in the NewtelSurf email account at other
email locations. If the email notification address is blank, no notifications to other accounts will be sent.
7.6 SpamShield Pro
SpamShieldPro provides the spam filter controls at both the domain and user level. The following features of SpamShieldPro apply for Webmail users:
- For Webmail accounts, users can enable or disable the spam filter. If enabled, users can set the spam score.
The default value is 2.5. The smaller spam score value is MORE stringent, the larger spam score
value is LESS stringent.
For example, if the user sets the spam value to 2.5, all messages scored below 2.5 are delivered to the
spam folder. All messages scored above 2.5 are delivered to the INBOX.
- Users can choose to have mail marked as spam delivered to the spam folder, trash or INBOX.
- Users can choose to show or hide images in all mail or just suspected spam mail.
- BounceShield should always be checked as enabled. This blocks returns from spoofed emails.
- Users can list email addresses or domains to be approved for delivery to the INBOX up to 500 entries.
- Users can list email addresses or domains to be blocked from delivering to the INBOX up to 500 entries.
Note: Please be careful not to check the box for “ Block all senders that are not Approved Senders” if there are no
approved senders in the approved list. No mail will be delivered in this case.
7.7 Check email with Outlook or other email software
Please refer to the NewtelSurf migration document for mail client settings.
7.8 Signature
Account holders can create a customized text or HTML signature in the field provided.
7.9 Preferences
The Preferences section allows account holders to specify how their mail is to be configured.
The following can be controlled from Preferences:
- Entries for FROM and REPLY TO settings
- Choose to forward emails as attachments or inline
- Select SAVE DRAFT while composing
- Select AUTO COMPLETE while composing
- Select RICH or PLAIN TEXT editor
- Select default rich text editor FONT TYPE and SIZE
- Select option to SAVE SENT MESSAGES
- Select TIME ZONE
- Choose DATE format
- Choose TIME format
- Choose ACTION after moving or deleting
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8. Email Headers
Headers are the portion of the message that describes FROM, TO, DATE and SUBJECT. Typically, only the abbreviated header is displayed in Webmail. It will
sometimes be necessary to obtain the full header of a Webmail message to sent to NewtelSurf Support for problem resolution.
To obtain full message headers in Webmail, click the toggle link for “More…” that appears just under the Subject in the
abbreviated header. The full header will be displayed and can be copied and sent as an attachment to NewtelSurf support.
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